We run a tollfree Helplne to speak to an experienced, non-judgemental nurse counsellor: 0508 11 12 13 from a landline or 09 433 6526 from a mobile. We also respond to email queries via firstname.lastname@example.org.
All calls and emails are kept completely confidential.
Please note our Helpline is for Aotearoa New Zealand residents only.
Our Helpline is open from 9am-5pm Monday-Friday (closed weekends and bank holidays). If you do not reach us, you can either try again later, or leave us a message with your first name only, number and when you'd like us to try and call you back.
Email enquiries will be responded to within 5 working days. Occasionally, our team will need to consult with other experts regarding your enquiry which may delay our response - if this is the case, we will let you know.
If you need urgent wellbeing support and our team is not available, you can find a list of alternative helplines here.
What if I can't call during your opening times?
If its not possible to ring during our opening hours, it may be possible to arrange a phone call out of hours. To do so, you can call us and leave us a message, using your first name only, your number, and when you would like us to try and call you back. Alternatively, you can send us an email via email@example.com.
Disclaimer: The advice provided by the Helpline nurse counsellor is based on best practice for educational purposes only and is not a substitute for attending a consultation with a health professional for medical diagnosis or treatment.
Remember you can also contact your GP, sexual health clinic, Family Planning Clinic or other healthcare provider regarding HPV-related matters such as genital warts, booking cervical screening or arranging HPV vaccination.